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Return / Exchange Policy

If do not like the item you receive or the item is damaged, kindly return the items in original parcel to our specified address. only the parcel we get back in good condition, we can give full refund.

1 Lighting fixtures are belong to be fragile, if damaged in the transit, please contact us in time(in general in 2 days after receiving), our customer service would solve for you and replace damaged. If not accept the above, please be careful to buy. If you did not contact our customer service but directly return the lights back to us, our company will refuse the parcel. Therefore, to avoid problems, please contact our customer service first

2 We will resend you new replacement if the parcel damage or not receive ,But pls feedback the this information to local courier company which do delivery to you ,and do ask them to record and reply. it is the first important step to ask for claim online and then pls email us with pictures of broken packing. if local post office didn't do record ,we can't resend new replacement or refund.
SF local number: 001 855 901 1133 (US)
UPS local number:18007827892(US)
DHL local number:1-800-225-5345 (US)/1-954-888 7000

3 Contact our Customer Service to initiate the return process within 2 days upon receiving your item(s). If there is no quality problem, the freight of return or exchange will be on the buyer. We will refuse the full refund if you return the items without contacting with our Customer Service, and in no event shall us be liable for this situation.

4 Before your return, make sure that the items are in a good condition, don't return the used or damaged one due to your own reasons. All the goods you return, please keep the completion of tags and packing, and the condition that do not affect re-sale.

5.If you want to return or exchange goods, please contact our consumer service within 24 hours. Once our Customer Service has approved your request, we will provide you with a return address. Please keep the tracking number safe.

6.After we received your returned goods, we will deal with it within 5 business days. We will process the refund when we confirm that the product has the problems you mentioned.Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service.

We appreciate your support, Savelights will provide you with the best products and service. The final interpretation rights belong to Savelights.

savelights also can sell what you get not satisfied online for you, Sell your item for cash to othersavelights.com customers (no listing fees for individual seller, set your own price, pay only when your item sells),
We will refuse to accept returned goods according to the following situations:
1) Goods that were not sold from savelights.
2) Item that has been used, moved tags, washed or soaked in the water.
3) Quality problems that are caused by abnormal use, storage or maintenance.
4) Goods that have been clipped or altered.
5) you do wrong measurements or wrong details online
6) Color within the allowed range
7) there is no problem with order but you mean not like it or not match room
8) which you can't install, suggest to ask a plumber for help

If you want to return or exchange goods, please contact our customer service within 24 hours. All goods that you returned should keep the completion of tags and packing, and in the condition that do not affect re-sale.

Customer who want to exchange goods, please leave message about the style and size, address, phone number and online contact way, which will be convenient for us to arrange the exchange.

After we receive your returned goods which have problem , we will deal with it within 5 business days, hope you can wait patiently for our solution.

We appreciate your support of savelights.com, and we will provide you with the best quality products with the cheapest prices and first-class service like always. The final interpretation rights belong to savelights.

Hope you all have a wonderful day and a good time here!

Our Cancellation Policy:

For All Custom Made orders and All Standard Size orders
1.Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund.
2.Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3.Orders cancelled 24 - 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 30% of the product purchase price.
4.Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
5.Once your order has been shipped, it can no longer be cancelled.

Can't find the information you need? Contact savelights. Customer Care, available every day 8.30am-6.00 pm with number 1(347) 688 7991. All days other than Saturdays, Sundays and public holidays. But also can send us email to service@ogotobuy.com

We appreciate your support of savelights, savelights will provide you with the best products and service. The final interpretation rights belong to savelightse